Changi General Hospital (CGH) and Integrated Health Information Systems (IHIS) Pte Ltd
Integrated Health Information Systems (IHiS)
IHiS is a healthcare-IT leader, transforming patient care through excellence in technology. Managing highly integrated systems across Singapore’s public healthcare sector, its IT professionals support more than 30,000 healthcare staff at all public hospitals, national specialty centres and polyclinics.
IHiS architects and oversees the performance of the clinical, business and healthcare analytics systems of the healthcare institutions. It played a key role in five Singapore hospitals becoming among the first public institutions in the Asia Pacific region to achieve HIMSS EMRAM Stage 6, an international benchmark for advanced technology used in patient care. IHiS is at the forefront of innovation, driving new standards in quality care.
Changi General Hospital (CGH)
Changi General Hospital (CGH) is a major hospital with over 800 beds in the east recognised for its excellence and compassion in service and patient care. CGH offers a comprehensive range of medical specialties and services, helmed by a highly experienced and skilled team of healthcare professionals who consistently deliver excellent health outcomes and care for patients.
CGH has established itself as a centre of medical excellence with services such as the Integrated Sleep Service, Breast Centre @ Changi, Hepatobiliary Service, Vascular Surgery, Gastroenterology, Endocrinology and the Changi Sports Medicine Centre. CGH believes in the power of compassion in caring for patients, showing concern and empathy for them throughout their health journey.
To improve care for patients, CGH has adopted a proactive integrated care approach. Partnering healthcare providers in the east through the Eastern Health Alliance and innovating by adopting new medical technologies and systems, CGH aims to deliver better, seamless and integrated medical services. CGH has been JCI (Joint Commission International) accredited since 2005.
Project: CGH Enterprise Management Dashboard
The Enterprise Management Dashboard System at CGH’s A&E, helps staff better manage the high patient volumes and bed crunch, and cope during a mass casualty.
The dashboards give staff quick real-time overviews of the ground situation, enabling them to respond faster and treat more patients efficiently. It also improves coordination across departments to facilitate team-based care, and the access to real-time data allows staff to make informed decisions immediately.
The system has reduced A&E patient waiting times for urgent cases by 40% to 23 minutes, from 40 minutes. Patients get more timely treatment, improving care and outcomes.
Waiting times are shown at A&E public areas, so patients/relatives can use their time productively. The dashboards have helped increase patients’ satisfaction with the hospital’s services by over 10%.
Data captured and analysed by EMD system enables application of Predictive Analytics, to further improve workflows and staff productivity, for more efficient patient care.